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| - I've been to this location a couple of times and both experience was pretty good. The serving of the food was pretty big which is great because it fit the price. The service has always been quite stellar, our server was always pretty great. The food, I would have to say is very good EVERY TIME. Always up to a high standard.
Today, however, was a whole 'nother experience. We came in with a party of 8 (technically we asked for a table for 7, plus a high chair for my baby nephew) and we asked if their happy hour was still going on. We were informed that it was and it was a self-serve area by the bar. So we just put two tables together and no biggie. When we walked in the waitress, Olivia, assisted in putting together the tables. Keep in mind, we only came in here because Cheesecake Factory had a long wait time and we wanted some desserts ONLY. Also, we came in a whole HOUR before the place closed.
Nevertheless, we sat down and we became interested in their happy hour menu which was advertised, not only in their website, but also all over their tables. So we decided to add some appetizers to our order. After ordering, we were informed that the Happy Hour prices are no longer valid, despite the fact that it's clearly stated on ALL their tables and we got a happy hour menu. She said they just changed the policy that day. And that the advertised Happy Hour is only valid during the REGULAR Football Season. Is she stupid? The REGULAR season is not over until the SUPER BOWL!!!! Uhm, OKAY. So we placed our orders still and I went to check with the hostess, she got the manager and I spoke to her and she informed us that she will honor the happy hour prices.
Once we got our order, my sister accidentally spilled a bit of blue cheese in her coffee. When I asked the waitress for a new cup, she ignored me. When I asked for an extra bread for my nephew, who wanted more bread, she looked at me with an incredulous expression and paused to say, "uhm, yeah...okay." She comes back to refill my coffee (without any spoons distributed to us, AT ALL) and proceeded to refill my sister's drink SEEING that there's white stuff floating all over it. This whole time, she would go back forth to the bar and whisper with the bartender and they would roll their eyes.
As she poured that coffee, I was astounded at her stupidity and her laziness. I was just staring at her hoping she would notice and it would click that she should get a new cup. NOTHING! She avoided eye contact with me and had this stupid smirk on her face like she's mocking us. WHAT THE HELL!? I understand that she may be having a bad day, but proper customer service should still be practiced to keep professionalism intact. Unfortunately, she had neither professionalism nor proper customer service etiquette. I once again asked for the Manager and she could not even do anything but serve us the remainder of our order, in which time, my sister walked out because she couldn't take it anymore. I have seen a lot of bad customer service in my time, but this has got to be the worst I have ever seen. She should not be a waitress if she does not like having to wait on others. It's absurd! It's insulting! And most importantly, it's unacceptable!! This will definitely not be the end of it. We're great tippers as people who has worked previously in the service industry. We know the value of a good service and we pay good money when we receive it. But that service that we received did not even warrant a single penny. They're lucky my brother in law is still very generous and still left a tip. I cannot believe that experience.
For a company that is under Landry's Inc., who claim that they are the leader in Dining and Hospitality, this kind of service is truly unacceptable. It's abhorrent and just plain idiocy to have those kinds of servers employed at such a facility. I will not go back to this location EVER. Lastly, the hostess, provided better customer service and professionalism that the manager and the two servers we came across during this visit. WHAT A HORRIBLE EXPERIENCE! They totally ruined my sister's 17 years anniversary with her husband!
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