I have heard good things but unfortunately, after waiting for an hour we left hungry. I did call ahead seating and arrived 10 minutes later to let the hostess know we arrived. She said it would be 15 minutes. After a half hour, I was told 15 more minutes, 20 minutes later I was told another 15 minutes. At this point we had a one year old and a four year old that needed dinner and left for Primanti's.
The frustrating part is that it was not overly crowded and everyone else was getting seated. I am convinced the hostess did not mark us down as having arrived until the second time I talked to her.
It was nice that they brought around samples (which were amazing), but there are definitely some bugs to be worked out of the process.