TWC IS THE WORST!
Unfortunately, TWC has basically monopolized the Charlotte area. I am very jealous of all the people who have AT&T Uverse available to them. I have contemplated DirectTV because TWC is so awful. Every few months the "promotion" on my plan runs out and when I call they say they are giving me the best possible promotion that they usually don't give to any other customer by taking $5 off...how generous. They really don't care if their customers are unhappy because they know they have no other choice for digital TV. If you have other options, USE THEM!