My husband and I came on the 4th July to get coffee. I love their Vanilla latte. He waited in the "express coffee line," for quite a while before someone finally told him he needed to wait in the regular queue. What a joke. Then he waited in that long queue to order just the coffee, all in all about 20 minutes for coffee, then you pay at the register next to where you order then you go back to the beginning of the food counter and pick up your food. It was a disaster to say the least. I've been here before and to have to go backwards to get your food is really inefficient. The whole establishment runs quite poorly. I have been to other Einstein Bagels who operate very well and I am most sure why this one doesn't. It's a bit disappointing as I really enjoy their bagels and some of the other breakfast options.