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| - Want a generous serving of pork sushi served a la parasites style?
Having tried their dessert menu a week prior, I decided to bring my friends for a birthday celebration to try their dinner menu. We were seated promptly, everything was going well until my friend realized the last two pieces of her pork tenderloin was bright pink on the inside. We flagged the waiter down and he was very apologetic and took the plate away (hence we didn't take a picture). The manager, Peter, came to talk with us. In a normal situation, the manager should apologize and offer solutions. However, Peter was very defensive, challenged our food safety knowledge (FYI according to Health Canada pork should be cooked to internal temperature of 71C), the bright pink colour was definitely NOT up to par. He kept insisting because past customers didn't like well done pork so they serve theirs medium-rare. Being in the food service industry myself, I have never heard of any establishments that serves medium rare pork to cater to their customers (71C is medium). At the end, he comp us a slice of cake and 25% off the pork entree. As a newly opened franchise restaurant, the manager did not show any remorse nor service recovery. Before we left, Peter found out that we were celebrating a birthday and insisted that he shouldn't have acted like he did because it was a celebration. Well isn't that a tad too late? We will not go back.
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