rev:text
| - This is an old review, but I am new to Yelp & decided to let others know of my experience at this location. 2 yrs. ago during winter break I was leaving to Milwaukee for 2 weeks, I wanted to ship out my luggages through UPS because I was flying stand by & was only allowed a carry on. I was shipping 2 large boxes, express (obviously cost more). The lady that helped me assured me my boxes would arrive on time, & if they didn't I would be refunded 100% with free shipping (unless weather issues, etc.) But that wasn't the case for me. To try to make this short, my boxes didn't arrive the day it was supposed to arrive. I immediately contacted the store to inform them & to see why I didn't receive them on time (no excuse why I didn't have them). I spoke to the owner Dave, who was very friendly AT FIRST & told me he will have everything figured out by the time I came back home. He got my receipt info down & contact info. In those two weeks he never called me, I called the last week in Milwaukee & he said he was working on it with corporate. I came home, no call still. I at least contacted him 10-15 times & his reply was always, "I'm working on it- give me a few more weeks, I'm having a difficult time with corporate." Eventually, he was becoming very rude when I would call him to get an update, needless to say I went to the store at least 3 times & he couldn't help me. I dealt with this problem for 6 months!! Till one day I decided to go back in the store & get my refund. I made sure to print out the store polices, called my bank & try to dispute that transaction but it was too late. I walked in & spoke to Dave & informed him my bank cannot dispute the transaction & shockingly he started yelling at me he wouldn't sign any papers for me from the bank & will not give me any money, I told him how unsatisfied I was with this service & how poorly his store was doing regarding issues like this. He told me he would refund me my money (which he did) but before he handed me the check he yelled one last time "SHUT UP & LISTEN OR I WILL RIP THIS CHECK!!! Don't you ever come back in my store asking for any service!!" I felt very disrespected! Surely enough though, I got my refund after 6 months, so I came out winning Dave!! Never again have I stepped foot at a UPS store... Fed Ex is the place to go! :-)
|