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| - I have used Perfect Fit a few times in the past and found them to be expensive but competent. Given their location at San Tan, I was able to look past their high rates since I figured they pay a hefty rent. After my last alteration, however, I will never use them again.
I brought in a beautiful white cocktail dress that needed be taken in in a couple places. They charged me $65 which was much more than I expected, but I agreed to pay since I got the dress cheap at Last Chance.
When I picked up the dress, I tried it on and noticed a black mark towards the bottom on the back. It was a very obvious mark so I know that mark didn't exist when I brought it in. I pointed it out, and the owner started using spot remover to take it out. She asked me to come back the next day so she could have more time with it.
She called me the next afternoon to tell me the dress was still dirty and needed to be taken to the dry cleaners. She said, "The dress is really dusty. It probably was sitting at Last Chance for a long time." I was very annoyed, but I was in a time crunch and didn't feel like arguing. When I picked up the dress, the owner wasn't there. The black mark was gone, but the area around it was pilled from all the rubbing she did with the spot remover. The dry cleaners managed to remove the water stain left from the spot remover, but the pilling is permanent and ruined my dress.
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