My family stays at the Holiday Inn all the time so we have resonable expectations for service. Check-in was easy and the front desk even let us store our mountain bikes in the front office. The room was nice and the indoor hot tub was great. Breakfast the next morning was typical but the service was great! My two little ones made a big mess and I was only able to clean the table. When I asked for a broom to sweep up the mess, the lady told me not to worry about it. She also gave me Ziploc bags so I could take a little food for my kids. The only reason I didn't give 5 stars is the elevator had way too strong of a smell of air freshener. So strong that I felt sick every time I got on it.