Had a problem with my refrigerator. Called Elite and they sent a technician named Tanner. He was very thorough with his investigation. He could have easily told me that I need a replacement of a part which would cost me around $350 with labour. But instead he was very honest and fixed the problamitic part, which saved me lot of money and also thought me how to fix it on my own if such issue arises again. I highly recommend Elite appliance!