I stopped by the drive thru to get my lunch. I came back to work and the first thing I see is hair on my food. I drove back immediately to get it sorted out.
I asked for a manager and I was told the manager is currently not available. I advised the lady in the drive thru the reason why I came back. She said she will replace my food.
I asked for my food to be replaced AND my money to be refunded. They said they can't do that. So I got my money back and wrote this review.
When you're in the food service industry, you need to empower your people to resolve matters such as hair on their food!!!