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  • The service is great until you cancel. I had no issue with the actual laser, and the techs were great. I went to a month to month service after my year was completed, and after a few month found that a medical condition made me no longer eligible for their service. This was advised to me by their phone rep. The rep advised me my service and future appointments had been cancelled, and to email their billing department for a refund for any unused services. I didn't see any billing for the following month, which would have come through a few days after my call, so I figured everything was all set and when I was able to obtain treatment again I would just use the credit I had on file - no need to issue a refund. My mistake for not emailing for a refund. This month I received a charge from them. I emailed to inquire what was going on and was informed I never cancelled and that they do not issue refunds. I called and was greeted with nothing put push back when I requested a resolution. I not only cannot be treated per their policy, but had not received any calls or emails to schedule the appointments for the service I was paying for. In the end they refused to credit me for the service they will not be able to preform on me. I would recommend finding a different service provider for your laser hair removal.
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