I had purchased a custom Carriage House style door from another well known Phoenix area door company one year ago and recently backed my car into it (long story) and needed to have it replaced. I repeatedly called the "four letter name" of the company that sold it to me but they never managed to get back to me.
Once I moved to plan "B" and found that Design Array Garage Door Store on 99th Ave. in Peoria carried the same brand, I had my door in very short order. Not only did they order and install the new door ASAP, they also set me up with a state-of-the-art opener. The installed a new keypad, programmed it, programmed all my remotes and even my Smart Phone! I'm thrilled beyond belief and totally makes up for all the grief and frustration I experienced because of the "four letter name" of the competitor.
The Salesman Scott was professional and courteous and knowledgeable. He showed enough empathy to make me feel I'd made the right choice. The installer was incredible! Helpful, on-time (even installed a day earlier than planned!!) and friendly. What a glorious contrast to "the other place"!
The installer no sooner pulled away when a neighbor walking by stopped and rang my doorbell, asking about the gorgeous Carriage House door. She loved it and wanted one for her house. I gave her Scotts name and number and e-mailed my referral to him that day. Looks like a $2700 sale turned into a $5400 sale "just like that"! You really never know who you're dealing with and how things will turn out (for both parties). Best to be on your best behavior when you hold yourself out to the public.
Fine job, guys. I appreciate the stellar service, as I'm sure my neighbor will, as well. This will surely not be the last door you install in this neighborhood! Guarantee it! Thank you!!!