THIS IS A ZERO STAR REVIEW.
I live out in the country. WM would only pick up once a month and charged me $65.00 per month. After three years of this outlandish pricing, a local company began servicing my area, $25 per month for two pick ups per month. YAY. Now the bad news... Trying to cancel an account with WM is ridiculously hard. The rep I spoke to was overbearing and tried to intimidate me. I stood my ground. He proceeded to tell me that though I had satisfied my contract, he was required to email me cancellation requirements and that I was still responsible for three months of service and had to send a certified letter to WM. I said no to all of the above. He said he would email me anyway. He did not. My attempts to call his private line the next day and thereafter only got me his voice mail. He never called me back. A week later I called another WM 800 number. The woman told me that indeed my account was closed and the container would be picked up soon.
Be very careful if you have to do business with WM. Read the contract carefully. Know your rights so when the cancellation rep starts making things up, you can confront him with your knowledge of the contract.
WM makes it almost impossible to cancel. I will never do business with them again.