Good beer and decent pizza couldn't save this terrible experience. (Although they were out of one of the beers in the flight I ordered, similar to other reviewers.) I received the worst service I have ever had in Toronto. I've lived here since 2005, so that's saying something.
The transgressions were all passable initially. Despite telling the staff that I had no phone and my friends were coming to meet me, no one told my friends who arrived looking for me that their dining companion may already be there. I found them at the bar after I went searching for them when my waitress told me she was to busy to check with the hostess ( fair enough).
Our waitress was nice and I have no complaints.
Where it all went south: we were on the patio and it started to rain. Our server asked if we wanted to move inside. We said sure. I offered to settle the tab before we moved. She thanked us and charged us for our food and beer. A manager brought us upstairs and sat us. Where we were left for an hour.
After 20 minutes of everyone around us being served while waitresses explicitly avoided making eye contact or acknowledging our lifted hands, one of my friends managed to throw himself in the aisle to ask a waitress if he could order a drink. She said she would find our server. 20 more minutes go by. Nothing.
My other friend found the manager who sat us and asked him if we could be served. He apologised and promised to send someone. 20 more minutes go by. Everyone around has already been served and paid. When the last table in our vicinity had paid and no server had even looked our way, we decided to leave.
The worst part: we approached the same manager who sat us to let him know how ridiculous the experience had been. He apologised. No mention of " we could serve you now". Just " I'm really sorry" as we walked out. He misunderstood my friend telling him about the server my friend had asked to find our server so he could order a drink. The manager looked at him and said " You never asked me to order a drink". He was rude, gave no remedy and snapped at my friend because he misunderstood him.
I will never go back. We tried to ask a server and a manager for help ordering in a section where we were placed by the manager. No one helped us and when we pointed out the terrible service, we were treated rudely and still not offered service.