I've been here twice and got pierced three times. The first time (2014) Jacob pierced me and did a fabulous job. It went smoothly and he was very friendly. The second time was on my 18th birthday in June. I went in for one piercing and came out with two! Marilyn (manager) pierced me and did an amazing job. She made me feel super comfortable and laugh when I was in pain. She explained what she was doing and why. I loved her!!!! I will definitely recommend her and HTC.