The food here is outstanding--it's one of the best pizza places in the valley. I eat here all the time. However, the service staff gets overwhelmed easily and it's hard to get refills sometimes, we've waited a long time for our bill more than once, and there doesn't seem to be a good reason for the delays. The food is aces, and they have terrific options for vegans, unlike most pizza places.
EDIT: We ate there tonight, and it was really, really busy, but they did a much better job of attending to us, so I added a star. I'm a fair-minded person. The food really is aces.