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| - I utilized the services of this company a couple of months ago based on the 5 star reviews on this site and was hoping I will be one of their happy and satisfied customers. I would have given this review 3 stars at best, but the final response of the owner in our correspondence was not what I was expecting.
I'm breaking down this review in a few categories:
Punctuality - 3 stars
My online inquiry was promptly returned by the owner Adam and work was scheduled right away.
On the first day, the contractor (Scott) was supposed to arrive at 9 am and didn't arrive until 20 minutes after. A phone call or text would've been nice, and helpful since apparently he was having a hard time finding my condo. The next couple of visits, the time of his arrival keeps getting pushed to 10, then 10:30 am. With that said, he did stay a couple of hours longer to complete his work which meant I had to ditch my own plans in the evening on those day so that I can be around when he's doing the work since he constantly asks for feedback.
Professionalism - 4 stars
Scott was courteous and engaging. He included me in any decision-making process during the project. When I asked him to do certain tasks like crown molding and custom cabinets, he declined to do them stating that it's not his skill set but provided me with information to ensure that a more qualified person perform the job.
This was a bit confusing for me because......
Workmanship - 2 stars
While he did include me in every decision-making in every step, there were many that were made because he didn't do things right the first time like hanging a mirror that's not level (he worked on it for a while and he got frustrated with it and said "Please let that be okay."), applying silicone caulking on areas that need to be painted (I had to remove it later, paint and re-caulk it), applying mosaic tile which weren't straight (he eventually fixed it). Of course those took time to get done. I was willing to overlook many other details. The biggest blunder (and one that had me in a bit of a tizzy) was laying the floor tile which had varying widths in the grout lines and being uneven in many areas which is not evident at first until your feet catch on the edges. I relayed this concern to Adam. Scott offered to come back at a later date on his own time to fix it. He said "Just need to pop up these two tiles and it should be good." That is not the case though, the whole floor needs to be redone to correct those issues. I had reservations having him redo the work since I was expecting him to do it right the first time. After all, he declined to do a couple of things for me he thought he was unqualified to do and bungled a job he's supposed to know how to do. On a positive note, he did an excellent job with the dry wall.
When I followed up with Adam with regards to the work done, I didn't expect him to kinda just brush it off and invoke that they're just a handyman company (not a high end renovation company) and you get what you pay for. I thought it was reasonable to expect that the contractor would be at least average at best and that laying tile is not considered "high end". It is for this reason I had to dock another from this review. Heck, an apology would've sufficed but no, it's buyer beware.
I would not recommend this company to my family or friends.
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