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  • We arrived to check-in at late night around 10:30PM. After waiting for long time, we were told that the room was somehow still under cleaning and would take at least 2 hours to complete. The attendant at the counter asked us to downgrade the room type in order to move in immediately. At first he didn't offer any compensation other than the price difference, after being asked, he said he could refund $20 more at most. He then said he had to talk to his manager if we wanted more compensation. After another long talk, he said that another room of the same type just finished cleaning. The whole process took over 30 minutes and the management was just messy.
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