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| - Now I've been using AJ for six months and it is time to write a review. I would give 3.5 stars if there is that option.
Pros
1. They did the job. My clothes are clean and have been ironed as the way they should be when they are backed to me.
2. They offer pick-up and delivery. I live in an apartment uptown, and I can simply drop my clothes at the concierge.
3. The online account is easy to navigate. I am able to see if my clothes are sent out for delivery, how much I have been charged, etc.
Cons
1. The price are at a high point. There are several dry cleaners around, and I do not see AJ's price matches its service. The service is good, but not cost effective.
2. The timing is not accurate. It happened to me several times: when I sent my clothes for dry clean or alternation, the agent told me a date that the service will be done. Later on the clothes were not sent back to me on that date. I had to call and asked about when and where and why and how. It was very annoying, as I expected the service to be perfect when the price is like that high.
3. The pick-up is always delayed. According to AJ, the concierge person at my apartment should call to let AJ know that there is a bag to be picked up. According to my concierge person, AJ should just check the room where all the need-to-pick-up dry clean bags are and pick them up. I don't know who is the correct one, but the truth is that my dry clean bag sometimes stayed at the concierge for days. Then I need to call AJ to ask them to pick up. Again, if I'm charged at a premium price, there should be premium service, huh?
Overall, I would suggest that if you have something difficult to do (especially alternation), AJ is a place that you should consider. If you are looking for just some basic service, there are definitely other places that you can go to.
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