| rev:text
| - As I mentioned in my review for Dillard's, I am not a mall person. Just the thought of going to the mall annoys me. But, I had to pick up some new suit pieces and find some updated jewelry this weekend. I should have waited the extra hour until Dillard's opened, but I wanted to get in and get out. Macy's was open on Sunday so I wandered around until I found the women's suits, tried on a few jackets, found a couple that would work, and cruised through the jewelry section. I found a necklace and bracelet that I thought would look nice and then came the ultimate task. Finding an employee to ring me up.
I walked around and looked all over and it took about 10 minutes to find someone. There was a very nice young man working just past the purses and he said he'd be happy to ring me up.
Great. I can get on with my life.
Well, I got home and tried on the jewelry with my suits and it just didn't work for me. So today I made the mistake of doing the return. Again it took me a long time to find someone wearing a nametag, and when I did, she was very busy having a conversation with a customer. Not ringing her up. Just talking. I heard comments like, "Oh well, you know that's the way retail is now." Tell me. How is it now? The employees all tend to their personal business and ignore the customers?
When I finally caught her eye, condescendingly laid on me over her green reading glasses, I said, "I have a return. Can you help me with that?" She said "Yes", and then gave me an impatient hand motion like get over here so I can get you out of my way.
You did not just do that...
Then she said, "Oh, is it fine jewelry?"
Well, I don't know about "fine", but it's jewelry, so I said, "Yes".
"Oh well then you're going to have to go over to fine jewelry." And then she turned around and went back to her conversation. Oh my my. Menopause Mary, you are a delight.
I walked over by the jewelry counter and found 2 employees and a customer leaning on the counter chatting. I stood there smiling and staring at them and didn't even get a look. They continued to talk about their kids and grandkids. Well shoot. I must be missing the secret password today.
So I wandered around the corner, and finally found someone who could do my return.
Holy moley. I'm not going back in here again and facing that crotchety old crew. I feel sorry for that nice young man who has to work with them. Yikes!
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