I recently booked an appointment for my cat for a wellness exam since she is an older cat and needed to get in. When I went to check in to the center, after booking my appointment and confirming it twice on the phone with the reception days before, they said that they cant see my cat as i'm not in the calendar. They said they did not see me in the system for an appointment. I mentioned I went to this location for years and this was verified on the phone multiple times. They insisted that they were are booked up with appointments and can't take her. I asked even for a quick scan of my cat and they still said no. I was amazed that I go in for an appointment but because they wanted to close on time, they had me walk away and wouldn't take me, when i booked an appointment.
I live out of town so can't come back to this location and needed for them to check my cat to make sure was ok. Im shocked at the lack of demeanor and putting the blame that maybe I booked somewhere else and that they didn't take any responsibility for their mistake. I will not waste my time here again as I am was appalled that they didn't even "squeeze" me in when I made an appointment.