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  • I am only giving one star bc I have to. Absolutely worst experience with management and staff. We have been there before and it's been ok so when we were in the area hiking we decided to stop by and see if they had a kids area for Halloween. The person behind the counter ensured us that there would be lots of fun things for my small children (4 and 7) to do. We came back. It didn't look kid friendly and there were signs for no refunds so this nice guy offered to let me cut so I could ask the teller if there would in fact be activities for the kids. She assured me, again, that there would be plenty for them to do. I waited on the long line. I paid $20 for my son and $25 for my daughter thinking it would be a whole village of activities. For the whole family it was $95. The haunted houses were inappropriate for the kids but we thought there would be more. Nope. Just a magic show. We paid $95 to watch a magic show. That was crappy but let's talk about how they handled the complaint the next day: first girl simply hung up when I asked to speak to a manager. Nice. The next girl answered my call wanted to know which manager to send me to (they really do not want to get you to a manager) Ok gave her my contact info for a call back. 1 week later I called again. Got the run around. Kept calling for three days before I got a manager to call me back. Kerry listened to what I said and said she would talk to the manager on staff. Ok. After another week she calls me back to tell me that the girl must have told me when she was selling the tickets. Not bc the manager remembered or saw but just bc he said that's what she would've done. That's what she needed a week to do. Talk to a manager and him to assume she said it so it must be true. Did he remember me I asked? No he delay with thousands of people that night according to Kerry. Why would I want to take my kids somewhere for $95 so they could sit at a little magic show??? Our family is busy so we only had two weekends to really do pumpkin patches or springs preserve (I wish I would have went there instead I blew my cash with this place) so we also lost out on fun w my kids for the weekend. She told me that I could have sat at the magic shows that ran every hour and a half and seen a few magic shows with the kids! Sounds awesome. Wait an hour and a half kids there is more!! Basically called me a liar even though I knew who spoke with me every time and it doesn't make logical sense for me to bring my children there. Hung up on me when I was talking to her bc she was done with me she said her point and that was that. I will never ever step foot there. After I looked on yelp and some of my mommy groups I see this problem with customer service and lying to customers to get their money is a trend for this place. I guess I should have checked here first. Don't go there. Go hiking for free or horse back ride at Mghees family ranch where they actually do care about the children and customers. Go to springs preserve. Just don't give these unprofessional swindlers your $$$.
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