The single star is because I can't give negative stars. A week before Christmas and my son's present is MIA. Can't reach anyone by phone. Tracking says left with neighbors....why? I was home. I would not be surprised if their ghetto drivers don't have a little side business.
At best, you gave away my kid's Christmas present. At worst, it "fell off the truck" and is currently on Craigslist or making a nice present for someone else. Given all the similar complaints, I'm contacting Phoenix PD and asking them to look into it. Once in a while is an accident, it happens. But seriously, this happens all day, every day with you.
Stay classy