I've been coming here for a while now, never making a reservation, just showing up, so getting waxed by a different person every time. I dropped in yesterday afternoon & lucky for me didn't have to wait. My waxer (I forget her name) was very nice, we had great conversations. But I've got to say, it was the most painful wax I think I have every had. She pulled the wax off soooooo slowwwww & then plucked so slow & I was almost in tears. I had to scrunch my face up until she was done to try to alleviate some of the pain. Then when I paid for it afterwards of course the front desk is so pushy to try and sell you stuff. And when I say no, this lady KEPT trying "but do you understand how much money you will save if you buy this package?" ... I don't care... I don't want it! So I think its about time I move on & find somewhere else. Bummer!