| rev:text
| - No stars but had to give one just to write this review to make people aware of the three employees that were on shift at the time I came in, Janell, Supaya, and Alex, who did not, could not and would not provide any type of customer service.
There was only one register opened at the time. When the line started building up, another register opened and the clerk asked the customers, behind me, to go to her register. There were still 3 others in front of me and instead of asking to help the next in line, she takes everyone at the back of the line. When I went to the register, I asked to speak to the manager. She announced on the speaker for the manager and the other clerk asked what she needed and she told her that I wanted to speak to the manager. I told the clerk I did not want to speak to that particular clerk, as she was the one I wanted to report to the manager. She responded, I could come talk to her at her register, which I refused. I asked the clerk, once again, if the manager was coming up to the front, she said that he was going to the back to "check-in" then he would come up. I asked for his name, which she responded "Alex". After still waiting, "Janell", indicated she was the "manager" and walked over to me to ask what the problem was. I responded by stating if she was a "manager" she would have asked for the next person in line to assist, not take the people at the back of the line. She indicated she did because according to her, the line starts at the back, past the register and counter??? I told her she didn't take the next person in line and I wanted to talk to the manager. She asked me what more did I want, as I had already checked out and I had my bag and why was I being "ignorant". Then walked away and started talking about me to the other customers at her register. I waited several more minutes and then asked the clerk if Alex was coming or not. She responded with "didn't you hear me calling him". I asked how much longer am I supposed to wait. Again, I asked if she could call him on the speaker, she stated "he is on his break". I asked for the phone number of the store and she said it was on the receipt. Which is incorrect, as there is no phone number. Then I walked out.
According to the receipt, I believe the clerk, who checked me out, is "Suyapa" and I was standing and waiting for over 10 minutes.
I am addressing this situation as this is not how a customer should be addressed or treated and if "Janell" was a manager, she obviously did not have any training in management skills and should not be a manager, as she definitely did not know how to handle the situation. Alex never even came up to address my complaint, either.
WHAT TYPE OF TRAINING (IF ANY) WAS DONE AT THIS STORE IS BEYOND ME!!!!!!!!!!
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