I have to say the soup was delicious but unfortunately everything else about our dinner was so disappointing that I'm not sure I'll be back. 1) there were about 12 people in line patiently waiting at the entrance of the Ramen house. in the meantime some clients arrived via the Izakaya entrance (situated on the underground level of the same restaurant) and the waiter let them cut everybody else in line to eat at the ramen house right in front of our eyes. that happened 3 times (so 6 people altogether) I talked to the waiter close to us about it and he apologized, said it shouldn't happened but he couldn't do anything about it now they were sitting (literally 5 sec before)
2) after waiting 40 min for our table because of all that, we finally ordered. 20 min later a waiter arrived with soup bowls, left one in front of one of us, looked confused then left. came back more than 5 min later and took the bowl away in front of my friend and said "it's for the table next to you" (!!!!) no excuses whatsoever. our food arrived 10 min after. what would have happened if he already started eating it?? 3) When we ordered we mentioned my husband allergies. the waitress said it was safe. Yet right after eating his Tonkotsu chicken ramen, my husband had a severe allergy reaction. We still don't know what caused it even after calling them.
Overall I'd say it was a pretty horrible experience for us.