I realize it was busy on Sunday of the Tempe Festival of the Arts, but there should have been enough staff to cover, the bathrooms had no towels and were filthy, just like the dining room! There was not a clean surface to be found! I have not been to a Steak and Shake in years, I remember it differently...the quality has gone down from what I remember. The food was very mediocre. Also, when I asked about the buzzer they give you which I have been handling, the guy takes it wirh his gloves on, messes with it, gives it back and then goes back to food preparation. .. so much for the gloves!