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| - I have never had such a bad experience at a car dealership. The deal I got was fair, that's the most positive part of my experience. The customer service on the other hand, atrocious. I purchased a used GMC Terrain.
I spoke with a man named Howard. He claimed to be the dealership manager, not just used cars, but the whole dealership. That was a lie. I spoke with a man named Scott, who told me he was a manager, this too was a lie. These people tried to railroad me and have refused to be of any help since my purchase. For example, I needed the front license plate frame put on. I was told "20 minutes." Two and a half hours later I finally left.
After we agreed on a price they had me sitting at the dealership for nearly 5 hours... yes 5, waiting for the finance person to complete all the paperwork. The "managers" did nothing about this. The battery in my car died 3 days after I bought the car. I had to go back to the dealership to have the license plate frame out on after the battery was replaced (at another GM dealer) and Howard tells me "that can happen, tell you what, I'll give you free car washes whenever you want." Hey pal, I'm well aware that car washes at the dealership are free... you wash every car that goes through service. Thanks for nothing.
I will never be a customer of this dealership again.
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