It is very important to know the technician who does your eyebrows. I have had it messed up going to a different person on their holiday seasons. I usually get Sandy, Zena or Nohara and they do an awesome job!! They become familiarized with who you are and become friends with you too. It usually is not busy right when they open, but every time I go there is usually just 2 people ahead of me. It is not a bad wait, because you can just walk around and estimate when to come back. It raised to $11 from $10 but that is okay! My eyebrows are always on fleek!