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  • I had a very similar negative horrible experience as prior reviewer "Rudy S." in the past couple months ago..."...especially after taking the time to personally tear me down and degrade my character as a dog owner over the phone. Completely unprofessional.It is challenging enough of a time to ultimately come to the decision to return my beloved dog to the "rescue" but then to be treated this way was just completely unacceptable. What makes these "rescues" think that they can treat people in such a way?" I literally have not run into such a more degrading horrible human being as unpleasant and rude as Toni. We were misled and not given the full true facts regarding the background and home environment of the dog we had adopted, and ended up needing to give the dog back due to aggression and unfriendliness towards our other dogs. Toni not only made this the most unpleasant experience since giving back a dog is emotional enough, but she also degraded our characters as pet owners. She claimed we were liars since she "has not even seen this dog bark", let alone have aggression. We tried to inform her for the sake of the dog our observations to help her with future adoption so the dog would get the best loving forever home, but she is so closed off and not understanding. And the "partial" refund back within the 10 days allowed to see if a dog works out was $50 out of the $200 (which Toni insisted she didn't have to give back ANYTHING due to us giving back a dog, so we should feel lucky she's being nice to give us anything at all...when it's clearly stated a partial refund is given in the contract.) She is not to be trusted...when it was not in the best interest of the dog to stay with us, she would not be flexible to meet for the health of the dog to be returned back...she insisted she was sure "it's not like we are abusing the dog." She obviously is in it for the money and definitely not for the sake and health of the dogs. We wanted to check back and make sure the dog was okay and has found a loving forever home, but with such an unpleasant experience we wanted nothing more to do with Toni. She's not a good person and does not have the dogs best interest at heart either. STAY FAR AWAY!
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