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| - Note: Before I decided to write here, I tried the "Contact Us" part of the Core Instutues webpage. Which was not working since putting in the required information, including the re-Captcha number, resulted in the page continually asking for a new re-Captcha number to be entered.
I went to Core Insitute because my knee went out and I could not get into my regular doctor for a week and because previously the West Thunderbird office was awesome when my son broke his ankle.
My appointment at the Union Hills/I-17 office was for 9:15 and I arrived at 8:50. Additionally, there is a large whiteboard with the doctors names handwritten and at that time the words "On Time" were written next to every doctors name.
When I got there I was a little disappointed with the stairs up to the front door since I was on crutches. They do have a handicap ramp, which I ended up using, but it is very long. Considering other than upper body injuries, the majority of patients have trouble walking!
When I walked in I was surprised to see the way patients were checked-in and called to the window, via a remote which vibrates, similar to what you would get at a restaurant.
I went to the window and turned in my paperwork, was told to sit and wait for xray. Waited some more and then the remote went off to be taken back to xray. The tech originally said they wanted me to bend my knee for the xray - when I showed him it was so swollen it wouldn't bend. He was a little confused about what to do next, but then was able to take two xrays with me standing.
I went back to the lobby to wait some more.
The remote went off again and I was taken back to the room by Joseph. Joseph asked if I was ok, or if I needed a wheelchair. I told him I was ok for now... little did I know that I needed to go to the opposite end of the very large builidng. After I got into the room, Joseph said he was going to get me a wheelchair for the trip back because it was obvious I was in pain.
I waited a few more minutes and Dr. Chiang came in. He was not extremely personable, but not rude. He looked at my xray and said "there's arthritis"... which I knew, but I was concerned about the recent injury. I told him that my knee cap went out place and back in, but he wasn't listening. It took me telling him a second time what happened before he said "oh, I should order an MRI then".
I tried showing him the brace I was wearing at the time of the injury and he did not even look at it, but then said that I need to wear the brace all the time. I again said the brace was on when the injury occurred and even if I wanted to wear it, I couldn't because of how swollen my knee was. He then said he could drain the fluid or give me a cortisone shot. I asked which would be better?? He gave me some reason about not draining it because it was a larger needle and could get clogged, etc. So he did a cortisone shot. As soon as the shot was done he said "see you after the MRI" and walked out to go directly into the room next to me.
As I walked out of the room... no wheelchair waiting for me, and no one was around. I started the long walk back to the front on my crutches. While halfway down the walk, I saw Joseph with another patient and he says "bye, have a good day". Nice enough, but he totally forgot the wheelchair and even seeing me did not trigger the memory!
I walked out feeling as though he was not listening to anything I said, since it was mutliple times to tell him what happened and pointing out how swollen my knee was. I told my sister, who drove me there, that it was a terrible experience, I felt like he was not listening to anything I was saying, I don't even think he put the order in for the MRI, and he just moved down the production line to the next patient.
I was correct about the MRI. The order was never placed. There has been no follow up or concern about me, but my insurance was billed within two days!
I am not happy with the service, or lack of it, that I received.
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