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| - We got married here on 11.06.15 and received many compliments as our wedding being one of the best weddings our guests ever went to and we truly had an amazing time! Just a list of pros and cons:
Pros:
- I had a custom cake made and it turned out beautifully and tasted DELICIOUS!
- The food was great, YES the prime rib really is that good!
- The bar was on point, good beverage selection. I had a few custom requests in advance and they were added to the bar.
- Our DJ Dale was great. We had a multi-cultural wedding (4 different cultures) and he worked with us to ensure what we wanted ran smoothly.
- The newly remodeled gazebo for The Garden Room is really beautiful.
- The venue has a nice variety of linens that come with the package we chose, so we didn't need to upgrade.
- They were accommodating with us bringing in our own vendors (Floral, up-lighting, photo booth and videographer) as well as our own wedding details.
- Our pictures were beautiful!
- The bartender and servers were great. Professional, courteous and very attentive.
Cons:
- There were times during the planning process, I felt rushed. I understand they've been in the business for over 30 years and they have fine-tuned their way of making their venues work. I just wished that some of my preferences weren't easily dismissed or "suggested otherwise".
- With our package we received a $300 credit for floral, which I ordered an "ombre" of flower petals for the aisles. The vendor brought a big bag of mixed petals and left them on one of the tables without informing the venue. Tony had to drop a bunch of petals along the aisle after my bridal party walked but before I came out.
- It was brought to our attention after the reception that a few of our guest cards came up missing. When trying to figure out what happened and speaking with Tony, I felt dismissed once again. With lines like "that's never happened here before, I just can't believe that that would happen" "why would they take some cards and not ALL the cards" and "let me guess, there was CASH in the cards"?? Like I was lying or making it up! As a professional meeting planner, I NEVER would have spoken to a client like that! I brought it to his attention, hoping to see if they had cameras (which they don't), and told him my husband saw someone in the venue that didn't belong. Every single thing I said regarding this issue, instead of receiving concern...I received "reasons" it didn't happen or who this person "may" have been (staff, vendor) - no real concern with the fact that POSSIBLY someone REALLY DID come into our reception and steal some of our cards. I wasn't expecting them to "repay" for the missing cards, but I was expecting them to show some concern at the very least. I ended the call with "thanks for your help", knowing the entire conversation was anything but that. Having cameras around the facility would have been a bonus.
Because of that last "con", I have to give this venue 3 stars. To make a client feel like they are not taken seriously without resolution, is not the last impression you want to leave with them.
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