Some of the staff is very nice and helpful. This makes some visits quick and easy.
Other visits... we wait 10 minutes plus just to get acknowledged. We can go to the cashier and have assistance paged for us, no luck.
For a chain pet store, this seems par for the course. We go back because they have good prices for the feeder crickets we regularly need. And despite these long waits, sadly, it is still better to go out of the way to this location than some of the other pet stores around our house.