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| - Do NOT bring your satchel to this place!
I decided (poorly) to bring my Harrah's play to this hotel. I am a rated Harrah's member, so get the standard RFB comps. After staying at their "Flagship" I am honestly thinking about switching to the competition. If this is the best they can do, I need to move to MGM or someplace else that will respect our play better.
I understand I'm not a 7 star rated player... but you never know, I could be one in a few years... I booked a room in the forum tower, smaller and modern decor. When I got in, I was moved to the Roman tower, 3rd floor. My view was of the pipes, outside access staircases and the side of a building. At 2:30 I discovered that the shower was not working, neither was the drain. I called and asked to move. They told me they would send an engineer up to fix it and they were completely booked.
Anyway, after about an hour or so of waiting, and the engineer telling me that he was going to need another 45 minutes to fix it, I asked again to move. All of a sudden they were NOT fully booked and I was moved to an equally old, not renovated mess.
The only reason I am complaining about a free room here is because of the LYING, the BROKEN SHOWER, and the SHOVING ME IN A FAR WORSE ROOM THAN I CHOSE online. If I knew that was going to happen, I would have stayed at PH like normal.
My host will hear about it, or not, as I may not be back to Harrah's at all.
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