Don't do business with!!!!! Was assured by 4 different representatives check would be returned the same day of each calls. Now people remember these 2 things: 1. I paid for and provided an overnight ups shipping label to return the check to me. Mind you RoundPoint Mortgage advised me to pay for overnight shipping or it would take 7-10 days to mail from NC to FLA so I did. Day 13, called again making #5 only to be told the package was never sent out! Representative couldn't tell me as to why not? #2. I've never been late with my mortgage in the history of the loan in question. So because I took my mortgage company word now my repairs to my FEMA declared disaster home will be delayed once again. FYI my homeowners insurance played no part in the delay at all check was already cut. My roof is exposed and getting worse but RoundPoint mortgage doesn't care about my wife and kids safety or the cold nights from an exposed roof! If you have a experienced bad service from Round Point Mortgage don't just stop here go to the #BBB and file complaint on #RoundPointMortgage