Out party of 6 came for dinner on a Saturday night. It was busy but we got a table right away. There was only 1 server for the whole restaurant when we arrived at prime dinner time 730pm. Took about 30 mins before we could flag our server to take our order. Then a second server appeared from the kitchen. We ordered 2 bento boxes and 1 large sushi boat. The bento boxes came first. Our sushi boat came about 30 mins after the bento boxes so 2 in our party were already done eating. Good thing they didn't wait or their food would have been cold. The bulgogi in the bento box wasn't very good. The sushi rolls that came in the boxes were pretty bad too. The rice was wet. When our sushi boat came we had asked for 2 small plates - they only gave us 2 and we needed 4.
During this time, there was an irate customer who was waiting to be seated. They had a party of 6 as well. They sat a party of 2 first who came in after them, then when a booth and a table of 4 cleared up next to the recently seated party of 2, the party of 6 wasn't able to sit together. He was yelling at the server and wrongfully yelling at the table for 2 saying the restaurant seated the mainlanders before them. This was incredibly rude and uncomfortable for us.
With all the commotion, they forgot about the 2 plates we asked for. This is now 1 hr after the rest of our party ate their bento boxes already. We politely asked for the plates again and the server was obviously agitated.
After we wolfed down our food as we were starving at this point, took another 20 mins to flag the server down for our ice cream then bill. This was an almost 3 hr dining experience.
The food itself was also very off this day. The uni sushi that came in the boat was rancid. My cousin almost puked it out. I couldn't enjoy the rest of my meal with the foul taste in my mouth.
We have been here once before and it was alright...probably 2.5 star on that day. But this time...definitely just 1 star. Will not be returning. Very reasonably priced, but incredibly slow service and poor quality food.