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| - Wow! I thought we paid more here for better service??
I park in a pretty full lot, only to have to fight my way past a mini-farmer's market just to get in the door. Luckily they were too busy to actually stop me like previous times. I go into the produce section and look for what I heard was a $6 live herb bundle. I see pots with 3 Thanksgiving herbs (rosemary, thyme and sage, I believe) but they are spread all around the area and there are no prices on any of them. As I'm standing there, an older lady pushes past me in the tight space around the temp. displays and mumbles something, bumping me in the rear with her cart. Frustrated, I just leave it and go for the dairy section.
I look for the 1/2 gallon size of Blue Diamond Almond Milk because they are the first ones to have it. It's not on the shelf labeled "Almond Milk", so I pace around, looking back and forth. There are a couple of empty spots so I try to read the label thinking other almond milk junkies like me beat me to their supply. Finally, I see them on the bottom (but they were hard to see because the labeling of the carton isn't very large on the top... something the stockers should've though of when they placed them). I grab a few and turn around to a guy standing directly behind me with his cart almost up my keester. He gives me a dirty look... as if I did something wrong. Rude.
I get to the cash register. The cashier was this cute little older Asian gal. I see the purified/ionized water display and ask how it works. She started to ring up a container. I explained I was just asking (and there wasn't anyone behind me so I thought I could take a minute) and need to know more. She started to describe the containers ... being $12 dollars or something but I can't understand her. I asked her if you could bring your own containers. She looked confused. Then the bag boy looked over at me and said "sure"! I then asked him a couple of questions and while he was answering, she rang up my almond milk. I see the total is $11.07 and thought "I don't want a pocket full of change. It usually falls out in my car and I end up digging under my seat for it anyway" so I reach in my pocket while I say to her "I have some change" (noticing I was already missing a nickel and some pennies I knew I just had from an earlier stop). I find a dime and two pennies and hand it to her. She appears confused. I say, "I'm sorry but I don't want all that change. I just need $9.05 back now". She gets frustrated and says "next time you need to give me the change before I open the drawer". Now I'm really frustrated because she didn't even wait for me to get my questions answered and there still wasn't anyone else in her line. The cashier next to her looks at me with a big smile as if to say "Sorry, dude, but it's kind of funny she can't do the math". Finally, She turns around and gives me an even $9.00. Now I get upset. I say "What's the big deal? It's simple math! If you can't do simple math, maybe you should not be a cashier. Don't worry about the nickel... but it's the point!"
Then I take my "change" and my purchase and go stand by the water display. I'm trying to read the labeling on the machine and the brochure to find out if ionized water has fluoride in it or not because I've been looking for water that doesn't have fluoride. Nothing they have there says anything about it. I stand there for a few more minutes without anyone coming over to help me (the previous bag boy had gone down to the other end of the cash registers). I finally Google it, get my answer and decide to leave. Why should I give them the business when they aren't willing to help me? (and on a product that would insure repeat business I might add).
Bottom line, the place isn't well organized (lack of pricing on an advertised, seasonal product), has rude customers and even ruder cashiers. They have all these people but are like a best buy ... their people really don't know anything useful. I'm going to try the other Whole Foods until my 1/2 gallon sized Almond Milk shows up in Smith's. Then I don't have to overpay to be treated like crap.
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