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  • Sheila was not in a good mood today. She had a large order to prepare for the next morning and she let her frazzled mood affect not only her own night but also mine. I can deal with disgruntled employees but not ones that blame their own mistakes on me. She asked me how many copies I needed and I told her two. When she brings the documents to me, I notice that it isn't double-sided like I wanted. She gave a huffy sigh, looked down her glasses at me, and retorted, 'You didn't tell me.' Why wasn't I asked whether I wanted it double-sided to begin with..? And why am I, the customer, getting blamed? You're FedEx/Kinko's! Printing specialty docs is one of your trades! Get it right, please.
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