I love Bob. He tells you like it is and he understands if you are so broke and works around it. I love the lovable cats...he's got names for all of them and kind of lessens the blow of the money you have to spend on fixing your car (which is an inevitability! They don't last forever!). He is super knowledgeable and will answer any question you might have with no ulterior motive. He really just wants to help people while running a pretty smooth business. I feel like he's a part of the family! I love this place and you will too!