A little late I know but I bought a pre-owned 2013 Toyota Tacoma from Griffin earlier this year and it was a very unpleasant experience to say the least.
I had problems with every department I dealt with(sales, finance, and service). Each problem was caused by negligence, incompetence, or lack of concern. Terrible overall customer service.
I had a lousy salesman. He was decent during the sale but after I purchased he was never available by phone or text. Upon delivery of the vehicle it had not been detailed yet because all of the detailers had gone home for the day. I was told I could bring it back. Also the fuel tank was HALF FULL. I never even got a courtesy or follow up call from the salesman.
The finance manager prepared the paperwork incorrectly not once, but TWICE. Once in office and the other I had to drive up there again to re-sign everything.
The service department was a joke, over 2 hours for a scheduled oil change and tire rotation. Then they had to take my truck next door to discount tire to turn off the TPS light because they couldn't figure out how to read the recommended tire pressure.
After all of this I called and talked to the GM about the problems I had and he extended a free oil change to me and wanted to talk when I came in for it.
When I called to schedule that oil change the receptionist was very rude on the phone.
Then the GM blew me off (he was to busy working sales deals) when I supposed to talk with him about the poor experience I had at the dealership. However the service experience was pleasant that time around.
I thought my first purchase from a dealership would be much better than this one. Needless to say this was a very disappointing experience and will be the last time I visit Griffin.