Terrible customer service. I wanted to change my services, after an hour and a half on the phone, the change I wanted was not done and I was disconnected. Called back and was told wait time would be 30 minutes. I gave up. If I could cancel service on line, I would, but that is not an option. The only way to cancel is to call their number wait forever and pray you dont get cut off. If you are looking to subscribe look at other alternatives first. I read somewhere that Charlotte has the highest Time Warner rates in the country. Avoid this company if you can. Once they have you they make it hard to escape.