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  • Many times I have been wronged by this company before I got angry enough to write a review. First: I have ordered for delivery, and they don't even bother to show up. Three times this has happened. Second: I order for delivery, they don't show up, I get cheesed (pun!) and call in. The delivery guy claimed they came, buzzed our door and no one answered. Riddle me this, I live next to the door, and can see and hear every guest entering from every room of mine. How did you arrive with me anxiously peering out the window for my pizza, buzz my 1960's scary loud buzzer and I magically some how am not there. Those times, let it slide. Today though, I am fed up. I call in a pick-up special for a XL pizza, one topping. I choose green peppers and add the Italiano seasoning blend because I love it. I arrive, pick it up, get home and take a bite. They literally dumped a whole bottle of the seasoning on the pizza and it is covered in salt. I call in, literally 2 minutes after I walk in the door to complain. They offer me to go pick up the same exact pizza, or 5$ rebate. Let me get this straight, you made a mistake, yet you want me to make the whole trip BACK to your store to get the SAME pizza that, to be honest, made me now hate green peppers. I ask for just a cheese replacement (saves them toppings, no?). Apparently not, that is unacceptable and not in 'their policy' What is in their policy apparently is when I hand the phone over to a man and within 10 seconds they agree to make a pizza, just cheese, and delivered. Yet me, a female must 5$ return policy, even if I beg and plead for literally a 15 minute phone conversation. We used the same tone, same level of irritation, yet somehow he has more pull. Interesting I think. Bottom line: You lost a lot of customers today. I had a party of guests who were disgusted with the quality of customer service and they are defiantly high-consumers of pizza and will not be getting Pizza Pizza again.
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