I took my car to Smart Motors for a regular maintenance appointment during which they suggested they replace my wiper blades. As soon as it rained for the first time, I realized that the wiper blades were faulty. I made another appointment and took my car back to Smart Motor so they could replace the wiper blades again, and they made me wait over an hour and a half. After waiting for an hour, an employee explained that they incorrectly recorded my car's mileage the last time I was there, so they had been on the phone with Toyota to correct that.
Although they do have cookies for you while you wait, no amount of cookies could make up for the gross incompetence of the employees. I was greatly inconvenienced twice by their mistakes. What I thought would be a quick appointment to fix their first mistake turned into over an hour of waiting. Maybe they should focus a little less on having great snacks in the waiting area and a little more on properly serving guests and servicing cars.