| rev:text
| - Great News.... Oregano's reached out to me and apologized for the terrible service and encouraged me to try the Mesa location once more.
I decided to try again yesterday for dinner and what a difference. People were friendly, engaging and overall our party was very happy with the service. They seemed to really care that we chose to come into their restaurant. I am changing my previous 2 stars to 5. It was really that much better! Way to go! I am a fan again!
Below is my previous post
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This is the 2nd time I have been to this location where the service was not good. I know they can do better and the training is better than this, since I used to work for Oregano's.
The first time was a month or so ago, but I chalked that up to the place just having a bad night. I know they happen. I went back again a few days ago with some friends but the service was just the same; slow, kinda rude, and un-attentive.
The experience started when we showed up with a 25 min wait on a Friday night (which i know is common), no big deal. We got some drinks at the bar, and sat in the waiting area. Then I decided I would grab an appetizer for our group. I walked up to the hostess/togo counter to order and pay for it and the to-go girl started to ring me up with no problems. Awesome...right?? NO, the manager (I know she was the manager, because she was wearing black) stopped her mid transaction and asked me to step to the other side of the counter to order with an actual server. My thoughts.... OK fine, whatever. The problem was the tone and that she said "no she can't help you, she has to help you over there" and pointed to an actual server on the other side of the counter. So I walked and had to wait until she was done putting in another order, after a few min she was able to help me. I get it, they are busy, but what was wrong with the to-go counter taking an order? Especially since there was no wait and she was not on the phone. That was off-putting. I say this because I know better, I know Oregano's trains better than this.
Moving on to dinner. Since we already had drinks from the bar, I guess your server decided we didn't need any refills the rest of the night, even after waiting 45 min to get our food. We didn't order anything that takes a while (2 pasta dishes and a sausage sandwich), the kitchen was not slammed, since it was 9pm with several empty tables. Basically I had no drink for my dinner. We saw our server a total of 3 times. Once to take our order, 50 min later to see how the food was, and last to drop the check.
As we were leaving the manager was giving a half-assed apology to another table for the abnormal amount of time things took, and honestly we were there MUCH longer than them.
The disappointing part is that I love Oregano's and I talk it up all the time. But this was a real let down.
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