I usually don't review large national chains but I'm making an exception here because I hope they can take it as constructive criticism.
I'm a big fan of Chipotle. I eat there for lunch a few times a month and I always get the same thing - a carnitas burrito bowl. I've been to this location a couple times now hoping that it will get better but it just doesn't. Here's why:
1. The wait. most Chipotle's are busy. But most of them know how to move the line fast. Not this one. On my first visit a woman complained because it took so long to get from the meat to the salsa because they were so busy fixing a large messed up order that her meat would be cold. On my most recent visit I stood in line for over 15 minutes and the line wasn't out the door. It was the longest I've ever been in line at a Chipotle.
2. The food. I know chain restaurants have a certain way of doing things but I don't think the people working here were trained properly because the food is always overdone or they are scraping the bottom of the containers and I get scraps. On my last visit the rice was super overcooked and the carnitas were overshredded little bits of meat. It was not good.
3. The food line. It's a mess. Every time I've gone in there is food everywhere. Not clean at all and pretty unappetizing. Ick.
C'mon guys, I know you can do better than this! But until you do, I'll be going to the other Chipotle down the road.