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  • I chose this company because of all the rave reviews and I'm new to this area of town, so wasn't sure who to choose. I'm giving the company two stars for the timeliness of the cleaning tech and how professional and polite he was. "Meh, I've experienced better" is definitely how I see the actual cleaning though. First of all, they don't pretreat high traffic areas, so the areas don't look much better after they are done. It's only slightly better than it was. Secondly, they don't move furniture because, "it's just dust underneath, and you can vacuum that". I understand not moving heavy dressers, but this person didn't even move the couch or recliner, which aren't always in the exact same spot and could have used cleaning underneath. Previous carpet cleaners have always moved furniture. Finally, parts of my carpet are crunchy. I have vacuumed it multiple times trying to get those areas to soften up, but it's not helping much. I asked the cleaning tech if my carpet would look better the next time it was cleaned, and he said that carpet tends to look worse with each cleaning due to wear and tear. This has never been my experience, and I've had carpet (light carpet) in every house I've ever lived in. Usually they pretreat and clean and it looks like new, and my carpet is not crunchy afterwards. He was really nice about it, and I figure he's just sharing what his experience is when he goes to clean carpet, but then it makes me wonder why pay someone to do this for me? Sorry to be the lone poor review, but if this is the result of professional carpet cleaning, I might as well rent one from the store and do it myself.
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