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| - I'm fortunate to have a great veterinarian that my cats see regularly for checkups and routine issues. A week ago, I noticed that my male cat was having some litterbox issues: namely, he peed outside of it (not his first time doing that, I'm afraid), and then proceeded to make several attempts to urinate in the litterbox, but producing almost nothing. I've heard enough horror stories to know that these are signs of a potential urinary tract blockage, and that in male cats it's very common and extremely dangeous. Because this was happening well after my vet's office was closed for the day, I had to make a quick decision: wait it out until the morning or take him to the ER? Well, when faced with a potentially gravely ill cat or worse by the next day, I decided to pack him up and go to PVSEC.
From the moment we arrived, I was impressed. It was spacious and clean, and the vet techs at the desk got me checked in very quickly. We didn't have to wait long to get into triage, and my poor guy was handled with care. What I appreciated is that every step of the way, I was told what the next step in the examination process would be, and asked if it was okay. I realize this is probably because of how expensive it is to pay for this out of pocket. I'm also fortunate enough to have a decent pet insurance policy, so I was in a good position to be able to keep going. Now, when it was all said and done, this was a very long night for both of us. I was probably there for around 3 hours, and given that it was late at night and this was an ER situation, I didn't fuss about it. (The staff was all very kind and apologetic about the wait too.) In the end, they didn't find evidence of crystals or blockage, but sent my cat and I home with a course of medication as a precaution, as well as a promise of a call if the lab culture turned up anything they couldn't find that evening. As it turns out, the culture came back and he tested positive for E.coli, so they went ahead and ordered/filled a prescription for the right antibiotics that I could pick up at my convenience. When I returned, once again, that process was smooth.
I really appreciate the thoroughness of the team, as well as their professionalism and courtesy that my pet and I were shown. Dealing with a pet's medial care is stressful enough, and they clearly know how to deal with a distressed pet and their owner. And, since I'm going to be coming back with my other cat for a specialist consult and surgery to address another issue, I feel a lot better about it, knowing that PVSEC appears to have very high standards of care.
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