I am extremely disappointed in Alaska Airlines and the way they handled our departure this morning. We arrived at Phoenix Sky Harbor on time. We checked in and proceeded to the infamous security line.....where we waited and waited. We raced to our gate with 9 minutes to spare and the airplane waiting as well! The woman who greeted us announced that they were not opening the door to allow us to board because we were 9 minutes late and 10 minutes is the cut off!
Are they serious????? We paid full fare for a first class ticket, NOT that that should matter, but we did pay three times a normal fare for better service! The kicker is they knew we were checked in and had our bags on the plane and wouldn't make a concession for 1 minute and a TSA delay! Seems to me I recall many times WAITING for a late passenger to board! My money is on THEY ALLOWED SOMEONE TO UPGRADE.
We will avoid ever flying Alaska Airlines! HORRIBLE SERVICE ALASKA AIRLINES!