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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-07-03 00:00:00 (xsd:dateTime)
itemReviewed	Air Canada
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Here's the setting it's 7:37am and my pregnant wife and I are going to Nice, France and sitting in a hotel room in the outskirts of Montreal. We had a flight scheduled from Boston to Montreal yesterday at 5:10pm (flight 9618) that was canceled by Air Canada with no explanation. They booked us on another flight at 6pm, separated our seats and once again offered no explanation. Upon getting to our seats at separate ends of the small plane we were informed that there was weather in the area and there would be a delay. We sat in the airplane with little to no info given for 2 hours before take off. As our flight was now 3 hours past it's expected touch down time in Montreal we missed our connecting flight to Nice. When we got off the plane there was an Air Canada representative waiting for the people that were effected by the canceled flight. We were instructed to go through customs then retrieve our bags and then head to the ticketing counter to reschedule a flight. After getting through customs and getting our bags we went to ticketing only to be told that the next flight would be 2 days later and that all ticketing counters were closed and that none of the agents left at the airport were equipped to help book us on any other flights. There were roughly 15 Air Canada staff there with a line of 30-40 helpless stranded customers that were waiting in 2 separate lines only to be told that calling Air Canada's costumer service line was our only option. My wife called costumer service only to be told that there were no flights out to Nice until the one we were rebooked on for Thursday and that they would not book us on other carriers. They then hung up on her once she said she wanted to speak to a manager. We then got a voucher from Air Canada to stay in Montreal for the evening. That was probably the only thing they did correct during this entire fiasco. Another interesting development during our time waiting in line to speak with airline staff was what happened to an international traveler right in from of us. He spoke only broken English and no French so he was at a disadvantage to begin with. He was trying to get help from an agent and wasn't getting anywhere. There was no telling no aggressive behavior from the customer when the agent said he couldn't help him and that he needed to leave the counter. The customer said (I think) that he had no where to go and that they needed to help. The counter agent then for no reason at all called security on this poor guy. He wasn't arrested but it was ridiculous that because of Air Canadas mistakes and mishandling or everything they would have someone potentially arrested. Once back to our hotel at midnight we abandoned all hope for the evening after calling costumer service several times and only getting out on hold for over an hour. The next morning we finally spoke with someone that booked us on a flight to Brussels to Nice for 7pm. This added an additional flight and the layover was 2:20 but at that point we happily took the flight to try to salvage our vacation. When we got to the counter at Air Canada we found that for reasons we still aren't sure of the flight was delayed 1hour possibly weather related. Our layover from Brussels to Nice was only 1:45 so we were concerned that with the delay we'd miss another connecting flight. Because of the mess the previous day my wife went to talk to a staff member at the terminal to ask if she could possibly put a note in the system that we were going to possibly be close to missing our flight to Nice once we landed. She was really nice and was trying to help when out of the blue the guy next to her started telling my wife that she wasn't the only person with a connecting flight and that she "should go get a drink". She asked him why he was being so rude and so he then threatened I call security if she tried to get a picture of his ID so we could report his behavior. He reached across the counter and made an attempt to grab her phone. I have never seen such childish behavior from airline staff in my life. In short we missed almost 2 days of our 5 night trip and had to pay for a hotel that went unused in Caanes. We did have a great trip and I don't expect anyone to feel bad for us. I just want people to know the service we received and to be aware of it if they're booking travel with this rude, ill equipped and uncaring airline.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Mike

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