My husband and I ordered a thin and extra crispy crust sausage pizza to go about 2 weeks ago. It was our first time ordering and it was delicious. We ordered the same pizza last night but added pepperoni on half. My husband again ordered online for a certain pick up time. He arrived a bit ahead of time and the pizza was ready when he got home we opened the box to find the whole top of the pizza was burned. We were hungry so we ate some and tossed the rest. My husband called and asked to speak to the manager. He talked to 2 different people one being Beatrice who told him that it would be impossible for their pizza to be burned because it takes 45 minutes to cook. No apologies. I guess they don't care. Very disappointing.
The day after I wrote this review the General Manager of the Boca Park Giordano's responded with a very sincere apology and a offer to replace our pizza and an invitation to dine in the restaurant and meet him. I appreciated the response. We will absolutely be giving the restaurant another try. As I said in my first post the first time we had their pizza it was delicious! Looking forward to having it again.